There are several situations that can cause a canceled flight, ranging from meteorological problems to even mechanical or structural problems of the aircraft. In this case, the airline must carry out a series of procedures in order to remedy the passenger's loss, whether in the long or medium term
. Therefore, learn what to do in the event of a flight cancellation, what your rights are and how to request them so that the loss can be remedied as soon as possible. Check out this and other information below.
Rights after the canceled flight
Regardless of the reason, what happens when the flight is canceled is material assistance to minimize the loss of passengers.
These measures are carried out gradually, according to the waiting time, always seeking to meet the immediate needs of passengers. Learn about the measures taken after each flight delay period:
One hour late
If the canceled flight is one hour late, the airline must start providing access to communication, such as telephone, internet, among others.
Two hours late
One of the measures to do when a flight is canceled more than two hours ago is to ask the airline to provide food, such as snacks, beverages, or food vouchers.
More than 4 hours
With a flight canceled four hours or more, it is up to the company to provide passengers with accommodation options, if appropriate, or transportation to and from the airport, in situations where the passenger is in their area of residence
. Aware of this period of delay, it is the airline's duty to also offer, in addition to material assistance, reaccommodation or reimbursement options.
The customer can also choose to board a new day and time, have a partial or full refund of the price of the tickets, or continue to their final destination by other means of transport, such as taxis and buses, at the expense of the company.
Refund
If you're wondering: "how do I know if my flight was canceled?” , be aware that the airline must inform the passenger in person, if it is due to any emergency circumstance, or by e-mail, if the cancellation is prior to the date of the trip.
As for the refund, it can be requested by the passenger after four hours or more of the flight delay, which may be partial or total, depending on the customer's losses. The amounts must be returned immediately via bank account, credit card or cash.
Remember that, if it is in the passenger's interest, they can still choose to board on a new date or, instead of a refund, obtain credit in the miles program.
If the customer chooses to reimburse or relocate the flight, the airline may suspend material assistance measures.
What to do when the flight is canceled?
In the event of a flight cancellation, the passenger must immediately seek information and verify the appropriate measures directly at the airline's service desk, in accordance with the rights mentioned above and established by the National Civil Aviation Agency (ANAC).
However, if the company refuses to provide adequate assistance in the event of a flight cancellation, the passenger must contact the ANAC, the consumer protection agencies or the Judiciary directly, in order to assert their rights.
Come to Costa do Sauípe!
Now that you know everything about the canceled flight and what to do in this situation, take the opportunity to discover the beauty and flavors of Bahia on the Sauípe Coast! Located on the northern coast of Bahia, this hotel complex offers cozy accommodation for various types of trips, whether alone, as a couple or as a
family! In Costa do Sauípe, you can also enjoy various artistic, cultural and gastronomic activities in Bahia, and you can enjoy great moments of leisure and relaxation by the sea.
Check out our promotional packages and come and experience unforgettable moments at one of the best all-inclusive resorts in South America. Enjoy!
